Lionbridge Ads Rating Project Massive Timesheet Disapproval: on Purpose or Unprofessional Approach? 

Ads Rating Project massive timesheet disapproval: on purpose or unprofessional approach? 

It appears that lately there are a lot of problems with the Lionbridge payment systems and it’s not actually a new thing. According to comments of my readers and discussions on https://www.reddit.com/r/WorkOnline/comments/9b0n2n/lionbridge_scammers/ , it the problem started to happen in May-June 2018. It just seems that now it’s becoming worse and there are more and more raters complaining that the time sheets that are being submitted are being returned. Lionbridge is asking people to carve a lot of hours from their time sheets and it’s obvious that there is a big problem somewhere, but the company isn’t acknowledging that there is an issue, or perhaps they are just doing this to save themselves a lot of money and get away with it. And the raters who are affected by this Lionbridge payment problem aren’t being asked to take an hour or two off, in fact, in some cases, people have been asked to cut 30-40 hours from their time sheets, some of them are asked to remove all hours from July timesheet. This is huge and it’s a lot of money for someone. In fact, it appears that it’s happening to a lot of people as one rater who has been working for the company says that he has 6 friends who all got the same notifications. In one case, one of our readers PrestigiousExplorer says that after working one year for Lionbridge the same thing has now happened to him and the company wants him to deduct 68 hours!  

The problem on their ends appears to be that the hours that are being submitted don’t match their data. What it means is that the amount of tasks completed isn’t matching up with what your submitted amount is. But here’s the thing; if suddenly the Lionbridge payment department starts seeing a lot of discrepancies in time sheets and the data that they have, shouldn’t they realize that there is a problem somewhere? Now suddenly here you have a bunch of people being asked to shave a lot of hours off their time sheets, and even people who have been working for the company for a long time and then suddenly are having issues. It seems that Lionbridge doesn’t care about any of this and are sticking to their guns and won’t budge on time sheets.  

The big question is does no one at Lionbridge see this as a problem? Or is there something else going on?  

As you may know raterhub automatically records the time and the number of tasks completed by each rater on the platform. It is very unlikely that the problem takes place there, however many long-term raters remember that raterhub used to have built-in task counter which was very helpful in terms of recording completed tasks, but for some reason this useful tool was removed from the raterhub functionality.

More than likely this is some kind of problem some database issue, it looks like the Lionbridge system is just an Excel spreadsheet which corresponds with data from raterhub (time recorded/the number of tasks completed) with their internal timesheet database and the problem is likely there. Many raters worked lots of hours in July and got an email with 0 hours/0 tasks recorded by the system. Lionbridge seems to be very unprofessional in the handling of this problem. It undermines the project and the company’s reputation.  

But the fact that no one has caught the problem or made any statement about it since it started happening in July leads one to believe in some kind of conspiracy here. Some people are calling Lionbridge scammers because of what is going on. If you’re suddenly asking a lot of raters to cut hours off their paychecks, there’s an obvious problem somewhere.

It does appear the company had the same kind of problem in May in which they sent out incorrect data. It’s quite possible that this is the same issue, but instead of trying to figure out what is going on, it looks like the raters are getting the short end of the deal.

A company can’t just suddenly take away your pay when you put in the hours and did the required tasks to the best of your ability and as per your contract. There are some laws that protect freelancers and independent contractors, and if you are doing the work, then you should be paid. But for freelancers and independent contractors, your options are limited depending on what country you live in.  

Real timesheet correction required due to low productivity vs. Lionbridge error 

In some case raters might be asked to correct heir timesheet due to low productivity and it is OK, keep in mind that your average productivity per a week should be 2 minutes/per tasks.  

In this project, most of the tasks do not have any recommended time limits. Raters have to manage their own productivity and their own time. The customer does not indicate average estimated time because the priority is quality in rating the tasks rather than productivity, or how many tasks you rate. Raters have to keep in mind that the productivity and time invoiced should be within reasonable metrics. It is OK to spend more time in the beginning and increase your productivity when becoming a more experienced rater. 

Appen and Lionbridge have productivity metrics called RPH. It is assumed these metrics are based on the average raters’ performance in the project which is calculated as the ratio between the number of tasks and the time spent within an invoice period completed by all raters. In my view this metric is not useful, because in many cases raters get different types of tasks which require a different amount of time to complete, therefore the RPH matric is not accurate at all. This can lead to a situation where if your productivity doesn’t fall within their RGP metrics, your invoice will be returned for correction and they will ask you to align your RHP to average even though you spent a reasonable amount of time for completing more time-consuming tasks. The customer understands this issue. That is why they do not indicate the average estimated time. But it would seem that Appen and Lionbridge have again invented their own metrics to pay less to its raters. 

What raters can do in this situation?  

  1. To calculate the number of tasks completed weekly and entered into time sheet vs. Lionbridge records, if you have a huge discrepancy (like most of raters have) this is a clear indication of wrong data sent by Lionbridge. 
  2. Send an email to Lionbridge explaining the discrepancies.  
  3. Additionally I recommend sending an email directly to the Ads rating project admin (Google Ads Eval: ads_eval@google.com) to make them aware that this is some kind of issue that really needs to be resolved. 
  4. Do not correct time if you clearly identified discrepancies until lionbridge responds to your email and provides you with correct data 

 Perhaps if the right people receive a large response on the issue, someone will take a look and fix the problem. But as of right now things aren’t looking too good. For those of you who have lost wages, hang in there and hopefully, someone will get this straightened out.  

If you have questions or comments then leave them below.  

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10 thoughts on “Lionbridge Ads Rating Project Massive Timesheet Disapproval: on Purpose or Unprofessional Approach? 

  1. I think, this is just a big misunderstanding. To my mind, zero hours in recent reviews just means that current week hours are right, so you don’t need to adjust them. You should only change weeks with actual disrepancies. I made so, ignoring one week with zeros, and they approved me. Nevertheless, such ambiguity and no action works for them in terms of paying less to raters who didn’t get it right. Hope it clarifies the problem.

    1. Thank you for your comment, many raters who indicated discrepancies in Lionbridge emails with request to cut hours, got all their invoices approved! Lionbridge acknowledged that the issue was on their side.

  2. Hi Tim, I applied for Lionbridge English Personalized Internet Assessor, after taking the test the first time I did not pass it, I was invited for a re-test, but after I accept I got the mail the they’ve reached the target quota of applicants but also advise that they’ll get in touch with me if they open recruitment for the same position, after some weeks I saw that they started recruiting for Pidgin Personalized Internet Assessor, I created new email to apply that position but I want to be sure if it’s possible. If yes, how do I answer such questions like are currently applying for any other Lionbridge program?, Have you ever taken the Lionbridge online rating exam before?

    Please Tim, I need your best advise on this. Thanks

  3. Hi Tim, I am a new rater of LB. When I put time for tasks in my timesheet day by day, can i put the amount of actual time that i spend for tasks or I have to put the total of allocated time. Will LB pay for work beyond the allocated time ? Thanks Tim

    1. Hello, make sure that in the invoice/timesheet you put only average estimated time that they give you. If you spend less time than average estimated time per task or set of tasks, be informed that your invoice will be returned for correction, Leapforce/Lionbridge will ask you to put actual time spent, that is why there is no sense to complete tasks faster than average estimated time. Take your time, do everything correctly and watch your time.

  4. Hello,
    i was working in Leapforce and my friend was working in Lionbridge. He had given me his lionbridge account so i was working in both. but after 3 months they realised and they terminated both accounts.Now i want to work with lionbridge. will lionbridge give me opportunity?

    1. Hello,

      Unfortunately most likely no as your personal data is blacklisted in the database of Lionbridge, due to violation of Lionbridge contract (multi accounts/IP address conflict).

  5. Hi Tim,

    I am a new rater for Lionbridge, I have seen your article since this problem has just come to me recently.
    I have worked for 20 hours a week (from 8/30/18 to 9/2/18), but their system found that I have only worked for 11,29 hours. It is completely insane, because I have correctly calculate my working time and also my total finished task (as per their guideline, I can start count my time since the live task until the submission).
    As addition, my average time completing the task is about 2 until 3 minutes for each task, it depends on the difficulty of the task.
    But how can I prove them about my working time?

    Sorry if I bother your time, have a nice day.

    1. Hello,

      Please follow this recommendation:
      What raters can do in this situation?

      To calculate the number of tasks completed weekly and entered into time sheet vs. Lionbridge records, if you have a huge discrepancy (like most of raters have) this is a clear indication of wrong data sent by Lionbridge.
      Send an email to Lionbridge explaining the discrepancies.
      Do not correct time if you clearly identified discrepancies until lionbridge responds to your email and provides you with correct data

      For the future: I strongly recommend to keep track of time worked and completed tasks on a daily basis in Excel sheet so you can prove your records.

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