Modern Slavery: How Google Let Appen and Lionbridge Exploit It Is Raters

It looks like Lionbridge has decided to incorporate the worse practices from Appen Global. Lionbridge seems to be at it again recently by not only cutting wages but now they are also changing the Task Completion Rate or TCR. 

Some raters have seen changes in the Task Data Center that tasks were increased from 46 to 56, which many are calling employee abuse. This of course means that you now have to complete more tasks in less time. Task time has also been reduced by a minute or two. 

For some tasks, it might not be possible to complete them in the time given. This is because more and more tasks take longer than one minute, and some even more than two to three minutes. 

But now it looks like Lionbridge expects raters to complete all tasks in less than a minute, this would be around 60 tasks in an hour. 

But this isn’t the only problem. It also appears that there are less tasks available now and it’s getting hard to clock just 10 hours, and increasing the task rate is only going to compound this problem. 

It just seems lately that Lionbridge and Appen don’t care about their employees by raising the TCR expectation when there aren’t enough tasks to complete in the first place. 

So far, a group of raters has taken to reddit to complain and try to change this situation. 

For one, it’s hard to meet the quality standards that are expected of you when you don’t have adequate time to complete the tasks because most of the tasks take time to answer the questions, check videos, or have to do a fair amount of research on some pages. 

As far as the amount of tasks that are available, one person said they can sit at their PC for 50+ hours a week and only get 15 to 20 tasks!

But apparently, all is not lost at the moment. It would seem that the system is designed in a way that the task completion rate will increase by itself. If a rater will do 50 to 60 tasks, that rate will slowly increase. 

It would seem there is some idea that the reason for this is because people are completing tasks really fast, and this is making the system tighten the time allotted. It could be the system itself, or it could be a manual change at this time. However, no one knows for sure. 

So what can you do about this as a rater?  

There are a lot of people who are angry about this situation because Lionbridge just seems to become a worse company with how it treats its employees, but perhaps with a lot of people acting at once, something can be changed about it. And that’s the key, everyone should move at once. 

All raters who work for Lionbridge need to act right now and follow these first steps. 

1. Let’s synchronize our actions, join my anonymous Telegram channel to follow the latest updates in the industry:

https://t.me/joinchat/Yto6o-CF4lhhOGM6

2. Raise questions on Lionbridge webinars and via emails about transparent policy regarding productivity and average estimated time for every type of tasks;

3. Release long tasks in the client tool with explanations about not sufficient time to complete the tasks;

4. All these actions must be massive and synchronized.

Don’t forget that you can also send an email to Ads-human-eval-rating@google.com and ads_eval@google.com

Of course, also send emails to homeworkers.bal@lionbridge.com

Of course, if you have any questions you can leave a comment and we’ll reply.

1 Comment

  1. Its time to resist! Its getting worse and it needs to stop! lets build a campaign so that they can hear our voice. We are not slaves. Please share all appen and lionbridge, google email addresses of rating departments! ridiculous pay rates, low work load, no bonus, no insurance, no severence pay… even we have to pay the taxes!

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